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Impact of Information Technology on Mobile Banking Services

R. Upadhyay1 , D. Goel2

1 Dept. of Commerce, Aryabhatta College (University of Delhi), New Delhi, India.
2 Dept. of Commerce, Aryabhatta College (University of Delhi), New Delhi, India.

Correspondence should be addressed to: ruchiupcs@gmail.com.


Section:Review Paper, Product Type: Journal
Vol.5 , Issue.3 , pp.170-173, Jun-2017

Online published on Jun 30, 2017


Copyright © R. Upadhyay, D. Goel . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
 

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IEEE Style Citation: R. Upadhyay, D. Goel, “Impact of Information Technology on Mobile Banking Services,” International Journal of Scientific Research in Network Security and Communication, Vol.5, Issue.3, pp.170-173, 2017.

MLA Style Citation: R. Upadhyay, D. Goel "Impact of Information Technology on Mobile Banking Services." International Journal of Scientific Research in Network Security and Communication 5.3 (2017): 170-173.

APA Style Citation: R. Upadhyay, D. Goel, (2017). Impact of Information Technology on Mobile Banking Services. International Journal of Scientific Research in Network Security and Communication, 5(3), 170-173.

BibTex Style Citation:
@article{Upadhyay_2017,
author = {R. Upadhyay, D. Goel},
title = {Impact of Information Technology on Mobile Banking Services},
journal = {International Journal of Scientific Research in Network Security and Communication},
issue_date = {6 2017},
volume = {5},
Issue = {3},
month = {6},
year = {2017},
issn = {2347-2693},
pages = {170-173},
url = {https://www.isroset.org/journal/IJSRNSC/full_paper_view.php?paper_id=291},
publisher = {IJCSE, Indore, INDIA},
}

RIS Style Citation:
TY - JOUR
UR - https://www.isroset.org/journal/IJSRNSC/full_paper_view.php?paper_id=291
TI - Impact of Information Technology on Mobile Banking Services
T2 - International Journal of Scientific Research in Network Security and Communication
AU - R. Upadhyay, D. Goel
PY - 2017
DA - 2017/06/30
PB - IJCSE, Indore, INDIA
SP - 170-173
IS - 3
VL - 5
SN - 2347-2693
ER -

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Abstract :
Banks being an important part of social development process are no exception of IT revolution. Banks are growing organisms marked by continuous increase in their collection, services and customers. But the same time isn’t always satisfied with the resources they are provided with. Indian Banking industry today is in the midst of an IT revolution. A combination of regulatory and competitive reasons has led to the increasing importance of total banking automation in the Indian banking industry. Entry of new banks resulted in a paradigm shift in the ways of banking transactions in India.. A new wave of technology that affected the Indian Banking industry the most during the last decade is mobile banking. Banks are now increasingly choosing mobile banking platform for their various services to the consumers. This paper examines the concept, benefits, and services of mobile banking and also studies the role of information technology in mobile banking industry.

Key-Words / Index Term :
Banking Automation, IT revolution, Mobile Banking.

References :
[1].A Clark, “Mobile banking and switching” 2008
[2]. Bank Quest - The Indian Institute of Bankers, World trade Centre 2006
[3] Government of India, COAI Annual Report, pg 23 2012
[4]. K Shah, S Bhat and N Jain “Awareness and perception of consumers about mobile banking”. The Indian Journal of Commerce Vol4 No1, pg 14 2011
[5]. P Bhaysan and R Challu “ATM Customer Guide”2006
[6]. R R Burke., “Technology of the customer interface: what consumers want in the physical and virtual store”, Academy of Marketing Science Journal Vol 30 Issue 4 pp 411-412 2002
[7]. R Tiwari and B Stephen “The mobile commerce prospects: A strategic analysis in the banking sector 2007
[8]. S J Barnes and B Corbit; “Mobile banking concepts and potential” International Journal of mobile communication Vol 1 No 3, pp 273-288 2014
[9]. T Laukkanen; “Internet vs Mobile banking: Comparing customer value perceptions”, Business Process Management Journal, Vol 13, No 6, pg 788-797 2007
[10] T. Laukkanen, and V Kiviemi; “The role of information in mobile banking resistance” The international journal of bank marketing Vol 28, No 5 pg 372-388 2010

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